Refund policy

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

To be eligible for a return, the product must be in its original, unopened packaging.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming its arrival. If your return is approved, a refund will be processed, and the amount will be credited to your original payment method within a few days.

Shipping

To initiate a return, please contact us at info@vitaherbs.co.uk.

  • You are responsible for covering the shipping costs for returning your item. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.

  • Depending on your location, delivery times for exchanged products may vary.

  • If you are returning an item valued at over £25, we recommend using a trackable shipping service for your protection.